Happy Customers

Based on 1210 reviews
91%
(1098)
8%
(95)
1%
(11)
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J
Suspenz
Jessica Ferrer
Top notch service team!

I recently purchased the ‘airless transport cart’ for my elderly father as a birthday gift. From Amazon. Unfortunately, the product that was delivered was pretty oddly damaged and clearly previously opened on the actual packaging from the company, but the outer Amazon box was not. I feel like Amazon just shipped me a pre-sold & returned item, trying to pawn it off as brand new. I tried Amazon customer service first, with very minimal & frustrating responses. So, I called the Suspenz company directly, was connected with an absolutely wonderful person named Sarah. She went above & beyond what I’m used to, with even generally good Amazon customer service experiences, to make sure that my dad is going to get a brand new, undamaged & fully complete version of this product. Sarah provided prompt, thorough responses & solved the problem 100% with no issues or stress or long wait times, annoying hold times or long days of waiting for resolution. I haven’t even given this to dad yet, but I’m absolutely blown away by the personal touch of this company. I have complete faith in them and predict that I’ll be a lifelong customer! They clearly believe in the product and care deeply about the customer experience. I am incredibly impressed. Thank you Sarah, thank you Suspenz. I am an enormous fan of this silent sport, as is my father. I think this product will definitely help keep him going instead of just giving up. The personal touch you give to customer service is most definitely and deeply appreciated! Ten stars!!